Refund Policy

For a full refund you must meet the following requirements:

• Your eSIM must have been purchased from the Avelsky website.
• The activation of the eSIM has not been done yet.
• If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
• The purchase must have been made no more than 6 months ago.

The refund would be effective as long as you:

• Have not scanned the QR code.
• Have not used any data from the plan.
• Have purchased the eSIM no more than 6 months ago.
• Send a screenshot and the necessary information to verify the incompatibility or lock.

Before requesting the refund:

• Please get in touch with our Customer Support Team at help@avelsky.com or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.